Frequently Asked Questions

When will I receive my order?

We aim to deliver our orders between 2-3 weeks in case of standard delivery. This includes the order processing time and delivery time. The fast delivery timeline is 1 week. It may vary slightly depending on the location. There are occasions that the delivery may take a bit longer. You can find the estimated delivery date under a product while you place your order

How can I track my order?

You can check the current status of your order in your Quecy Account. Please log in to your account and under the “Account” tab, you will see the list of all your orders and tapping on the order you want to track, you can see the current status of the order and if it is shipped it will show you the tracking number to track your order.

Can I change/modify my shipping address?

Yes, you can change your address before the order is shipped depending on the availability of services to your revised location. If we do not have services in your location, we would not be able to change the address. Please contact our support team at for if you wish to change the address before the order is shipped. Please note, once the order is shipped, we will not be able to change anything.

Can I change/modify the products I have ordered?

No, currently we cannot change or modify the products in your orders, including changing of size, colour or adding a new item in the order. We recommend you cancel the current order and place a new order with the changes you wish to make. Please reach out to our customer support team for more assistance on this through either Chat or email us at

Why is the ‘Cash on Delivery’ payment mode not available at my location?

Availability of the ‘Cash on Delivery’ depends on the courier services delivering to your location. If the COD facility is not provided by the courier, then it would not be available. Also, below could be some other possible reasons for this.
1. There is a limit of 3 orders on COD payment mode that you can place at a time.
2. If you have previously refused to accept the delivery of multiple orders.
3. If you have returned multiple orders in the past.

How can I get the invoice for my order?

We generally send the invoice for your order in the package itself. However, in case you have not received it or misplaced it, please follow -
1. Login into the APP.
2. Go to the "Account" option.
3. Select the order from the order list.
4. Tap on the option "To view" just next to the Invoice and mention your email id.
5. The invoice will be sent on your email id.
You may also contact our support team and they will help you to get the invoice copy.